Important Updates for Players in New York

As part of our commitment to keeping our players informed, this article outlines the latest updates regarding access to our social platform for players located in New York. Here, you'll find answers to frequently asked questions, policy updates, and guidance for those affected by recent changes.

Understanding Balance

Why Am I Not Able to See My Balance?

Players from New York have access to our social platform only. 

Why am I able to play Games using only GC coins?

Due to recent regulatory changes, players from New York can only access our social platform. While gameplay options may be limited, we encourage you to explore the variety of games available to you.
 

Can I Redeem My Coins?

If you have a previous redeemable balance, you are eligible to submit a verification request until April 10, 2025. Please navigate to the Redeem tab in your account to begin this process.

Verification Process for Location Misidentification

I Believe I Was Mistakenly Identified as a Player from New York. How Can I Resolve This?

To verify your location, please submit the following documents:

• A valid residential document (such as a utility bill or lease agreement) that shows your name and address.
• A selfie holding your ID (driver’s license or passport) to confirm your identity.

Once you’ve provided these documents, our team will carefully review them. If we determine that there was indeed a mistake, we will take appropriate action. Please be patient, as this process may take some time.

Important Dates for Players with Redeemable Balances

If you have a redeemable balance, it is crucial to complete your Know Your Customer (KYC) application starting March 28, 2025. To ensure a smooth process, please keep the following deadlines in mind:

• KYC application start date: March 28, 2025
• KYC completion deadline: April 10, 2025

Please note that no KYC applications will be accepted after this date. If you have already completed your KYC Account Verification, you have until April 15, 2025 to redeem your balance. Redemptions will not be available after this date.

Addressing Additional Player Concerns

We understand that some players may have specific concerns regarding these changes. Here are some common concerns:

• Notification Issues: If you believe you were not informed about the changes, please reach out for clarification.
• Account Transfers: Currently, transferring coins to another account or state is not permitted.
• Relocation: If you have moved to a different state and wish to restore full access, please contact us for assistance.