My identity verification was rejected - what do I do?

My identity verification was rejected - what do I do?

We are sorry to hear your verification was not successful! Don't worry β€” if your verification was rejected, you are able to resubmit and try again. 

 

Why might my verification have been rejected? 

There are a few common reasons a submission may not be approved: 

  1. The document submitted was expired. 

  1. The image was blurry, cropped, or difficult to read. 

  1. The document was submitted in black and white rather than color. 

  1. The name or details did not match your Zula Casino account. 

  1. The document type submitted is not accepted (see accepted documents above). 

  1. The document appeared to have been altered or edited. 

 

πŸ“„  βœ…  Accepted ID documents 

  • Passport 

  • Driver's license 

  • State ID 

 

What to do next: 

  1. Prepare a new document that meets all the requirements listed above. 

  1. Resubmit through your Zula Casino account. 

 

πŸ’‘  Tips for a successful resubmission: 

  • We suggest going through the ID and facial scan verification process using your mobile phone camera for the best results. 

  • Make sure your document is valid and not expired. 

  • Take the photo in good lighting so all text is clearly visible. 

  • Ensure the full document is in frame β€” no edges cut off. 

  • Confirm your details match your Zula Casino account exactly. 

 

If your resubmission is unsuccessful or you are unsure why your verification was rejected, please reach out to our Customer Support team and we will be happy to help. 

 

Our policies and terms may vary depending on your location. If you are located in a state where sweepstakes are prohibited, this may not apply to you. 

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