The email address I provided on signup is incorrect or misspelled. What should I do?
If the email address you provided during signup is incorrect or misspelled, you will need to update it by contacting our customer support team. Please note that for security reasons, we may need to ask you some questions to confirm your identity before making any changes to your account information.
Once your identity has been verified, the team will update your email address in your account settings, and the verification email could then be sent to the new address. Follow the instructions in the email to complete the verification process.
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I no longer have access to the email address that I provided on signup. What should I do?
If you no longer have access to the email address you provided during signup, please contact our customer support team for assistance. They will be able to help you update your email address and complete the verification process. Please note that for ...
I'm not sure if I used the correct email address on signup. How can I check?
To check the email address you used during signup, simply click on the sidebar in our lobby. Your email address will appear above your account ID.
I no longer have access to the phone number I previously provided. What should I do?
If you no longer have access to the phone number you previously provided, please contact our customer support team for assistance. We understand that circumstances can change, and we will do our best to help you verify your account with a new phone ...
I never received the verification email. What should I do?
If you have not received the verification email, please first check your spam folder. If you cannot find it there, try using the "resend email" option. If you still do not receive the email, please contact our customer support team for further ...
My account is blocked because I entered an incorrect password. What should I do?
We may sometimes block your account if you’ve typed in a wrong password. Don’t worry, as this is just a temporary security measure. Once your account is no longer blocked, you’ll be able to log in again, providing that you use the correct email and ...